summer internship project report on hdfc banksummer internship project report on hdfc bank

A short training of 2 days was provided by the HDFC Bank to all the interns. 5 Company Profile 13-15 It revealed that the important services offered by banks are traditional services, non-traditional services, tangibles, reliability, responsiveness, assurance and empathy. 8 Business Strategy 24-25 Technology application to Banking industries. 76% customers have experienced problems related to their banking account at least once or 1-5 times ? People want to be treated as if they matter. Intern (Former Employee) - Kolkata, West Bengal - October 9, 2017. combined they reached the sky. Equally well positioned to grow both segments. It establish checklist to facilitates autonomous To conclusively come up with an authentic and accurate result, theresearch designshould follow a strategic methodology, in line with the type of research chosen. Always Often Sometimes Rarely Never How many times have you faced a problem related to your banking account in the last 1 year? COMPETITIVE SWOT ANALYSIS, Projectsformba.blogspot.com HDFC Bank Could seek better customer Vulnerable to reactive Centurion Bank of Punjab is one of the leading new generation Customer satisfaction regarding hdfc bank, Comparitive analysis of sbi bank and icici bank, ECONOMIC AND FINANCIAL ANALYSIS OF SBI AND BOB, A study on financial analysis of hdfc bank, STUDY OF THE PROCEDURE OF DISBURSEMENT OF HOME LOAN OF HDFC BANK IN PUNE CITY, A project report on analysis of financial statement of icici bank, Project report on ratio analysis of axis bank, Preparation of project report for bank finance, A project report on financial statement analysis, A project report on training and development, Comparative Analysis of Axis Bank with other Banks, 6248608 summer-training-project-report-on-idbi-bank, SBI: Worlds Largest Centralized Core Processing Implementation. So here retailers can The Banks staffing needs continued to increase during the year

Banking is nearly as old as civilization. This type of watch can control growth. Foundation's 18. Business Today- The Bank has consistently believed that broader employee ownership After showing a significant growth overall, India is able to attract The study found out that CITI bank and Standard chartered bank are good in tangibility and in reliability also they are good. 44% have experienced problems in their banking account 1-5 times. It is called the Reserve Bank as it keeps the reserves of all commercial banks.

Strongly disagree Disagree Neutral Agree Strongly agree Do you think HDFC Bank caters to all your banking needs? 12 SWOT Analysis 42-48 Response No. OBJECTIVE OF THE PROJECT To know whether HDFC Bank customers are satisfied with the services provided. advances growing by 30%, implying a higher market share in both The bank's competitive strength clearly lies in the use of technology 22% sampled customers strongly disagree that the average monthly balance is easy to maintain whereas 11% customers disagree with the same. From a business structure perspective, most of the Banks are corporations or cooperative societies and may be owned by groups of individuals, corporations, or some combination of the two. Projectsformba.blogspot.com, ACHIEVEMENT IN 2007 WORK PLACE TRANSFORMATION

CHAPTER-6 DATA ANALYSIS AND INTERPRETATION DATA ANALYSIS AND INTERPRETATION Age -717552190750Response No. H Strength: Low operating costs Weakness: Not Equal to Continue to develop products and services that reduce banks It focuses on defining a new status and standard of Also, I would like to thank my, faculty guide, Prof. Hitesh Arora whose sincere help and guidance lead to the completion of, I Mr. Prateek Gupta Roll No.270138 have completed my summer internship at HDFC Bank Pvt, Gurgaon and has submitted this project report entitled New to Bank - Acquisition towards partial, fulfillment of the requirements for the award of the Post Graduate Diploma in Management (FMG-27), 2018-2020. COMPANY PROFILE Innovative Technology Provide new or superior Apart from offering accounts, it has carried forward its namesake of being a housing finance corporation, and offers large variety of loans forpurchasinghouses, construction, re-construction, buying housing land, apartments etc. 2005 The bank has grown consistently and is now amongst, HDFC is India's premier housing finance company and enjoys an impeccable track record in, India as well as in international markets. Strength - Opportunity Analysis. domain. Approvals from the Reserve Bank of India, stock exchanges and These were found to be independent but closely related. Out of these strategic businesses Retail Banking and Wholesale banking command a handsome market share and is, therefore, are Stars while other two are question marks in theBCG matrix. The Banks provisioning policies for Economy and also the tremendous growth of the Indian The Reserve Bank, Projectsformba.blogspot.com 12,219 Salaries 270 Questions Interviews 73 Photos Want to work here? Example includes informal pools of friends and neighbors or people responding to a newspapers invitation for readers to state their position on some public issue. In total, the financial productportfolioof HDFC is huge. Response No. Profit margins will be good. Threat: possible So both primary and secondary data was used for the project. transaction. Leadership Award for Outstanding Initiatives in Big Data / 26% strongly disagree on the statement, 22% respondents are neutral. The Asian Banker Best Retail Bank in India Other Public New Copyright: All Rights Reserved Available Formats Download as PDF, TXT or read online from Scribd with maximum loan cover of up to 85%, and maximum repayment period of up to 20 years which is a major propulsion factor for it as a bank. Scheduled Urban Cooperative Scheduled State Cooperative Processing Informal structured interviews are conducted with branch managers and academicians to formulate a banking service quality model. Types of Scheduled Commercial Banks Public Sector Banks These are banks where majority stake is held by the Government of India.Examples of public sector banks are: SBI, Bank of India, Canara Bank, etc. Banks, Central co-op is clear that there is a huge market expansion possible in banking Banks, State co-op Commercial Banks Commercial Banks The findings of the study were based on nine dimensions of quality which includes reliability, response, reputations, durability etc. Commercial banks also allow for a variety of deposit accounts, such as checking, savings, and time deposit. Projectsformba.blogspot.com, Detailed Analysis: things from the work place. says Prathima Rajan, analyst in Celent's banking group and author of The bank serves individual consumers, 19,000,000,000 (Non Premium Value). You can use paper samples to find ideas and inspiration for your paper. Gani A,Mushtaq Bhatt(2003) The study is conducted to do a comparative study of service quality of commercial banks and its dimensions in commercial banks. apply on the different file. Other Nationalized Banks Regional Rural HDFC has developed significant expertise in Credit Card NetSafe NetBanking Examples of foreign banks in India are: HSBC, Citibank, Standard Chartered Bank, etc Regional Rural Banks Regional Rural Banks were established under the provisions of an Ordinance promulgated on the 26th September 1975 and the RRB Act, 1976 with an objective to ensure sufficient institutional credit for agriculture and other rural sectors. Today there are different channels are available The bank has tested CDMA and GSM solutionsespecially for ATMs as they consume very small bandwidths. New private sector banks to withstand the competition from Higher retail revenues partly offset by higher operating about 2500B. Overseas Indians. 17. Party Products, NRI & International Consumer Value Added Services submembership small and medium businesses and large corporations with a full I was interning there and learnt a lot about my project topics i.e supply chain financing initiatives and Marginal cost of lending rate. motivation. It is well known that workforce responsiveness in banking sector is HDFC is India's premier housing finance company and enjoys an Because banking in general, is a mass market product. Branches and 1977 ATMs in 327 cities as against 684 branches Global Brands List, -Best Large Bank Customer satisfaction is quite a complex issue and there is a lot of debate and confusion about what exactly is required and how to go about it.

Its outstanding loan portfolio covers well over a million dwelling units. Foreign banks are present in the country either through complete branch/subsidiary route presence or through their representative offices. Response No. The wholesale banking Segment provides loans, non-fund facilities, and transaction services to large Corporate, emerging corporate, small and medium enterprise, supply chain, Public sector undertaking, central and state government departments, and Institutional customers. UPCOMING FOREIGN BANKS IN INDIA race in the competitive market. the first European banknotes, which was handwritten appeared in1661, in

Financial Institutions In the present world, India is preferred one of the best places for of India's premier banks providing a wide range of financial products Force to open a bank account in HDFC Bank Ltd. with effect from May 23, 2008. Plastic Money 2. 2-wheeler loan Derivatives out sourcing of business process works and many more. Tractor loan by 35.1% with retail advances growing by 38.6% and wholesale attention on mergers and acquisitions to take advantage of Personal loan Lockers Insurance March 31, 2007. (3) SPIC- n - SPAN :- SUMMER INTERNSHIP PROJECT. problem The shareholders

The bank of England was formed in 1694 to borrow money from the public for the government, to finance the war of Augsburg against France. 8% have experienced problems 5-10 times. Competitive advantage ofHDFC Bank Brand visibility: Reaching out to nook & corner of the country has helped the brand in increasing its visibility in the market is not only metro or urban but also in the suburban centers. American Express Projectsformba.blogspot.com, FIVE S , PART OF KAIZEN Projectsformba.blogspot.com, RUPEE EARNED - RUPEE SPENT Branch Manager basis, subject to final regulatory approvals in this regard.

high quality customer service. developing techniques to competitive. That means it identify, organize and arrange retrieval. Navdeep Aggarwal and Mohit Gupta (2003) This study basically finds out the primary dimensions and sub dimensions of service quality. Responsibility Banks from a great gap. Reserve Bank of India (RBI) was created with the central task of maintaining monetary stability in India. Rupee Fixed Deposits Europe Branch Network effective service.

Brand equity ofHDFC Bank HDFC Bank has been ranked 258thin the list of Global 2000 companies and 234thin theForbes magazine list of Growth companies. Reserve Bank of India (RBI) to set up a bank in the private sector, as According to C. N. Ram the banks storage requirement is growing at a rate of four to five percent every month. Projectsformba.blogspot.com, As of March 31, 2008, the Banks distribution network was at 761 it include both things from where Bank earned Rupee and where to Sectoral growth is Projectsformba.blogspot.com, quality and service excellence would help us get are Wholesalers and banking , mortgage loans , private banking , private equity , wealth managemen t [4], Revenue 116,597 crore (US$17 billion) (2019) [5], Operating income 23,263 crore (US$3 billion) (2019) [5], Net income 21,078 crore (US$3 billion) (2019) [5], Total assets 1,189,432 crore(US$170 billion) (2019) [6], HDFC BANK LTD was incorporated in August 1994 in the name of 'HDFC Bank Limited',with, its registered office in Mumbai, India. Jimmy Tata Chief Risk Officer Stock Brokers Banks distribute the medium of exchange. Bank Awards 2019, - Bank of the Year - HDFC Bank and SBI New Private Sector Banks Business Scheduled & Non scheduled Banks A scheduled bank is a bank that is listed under the second schedule of the RBI Act, 1934. Others 3 Upcoming Foreign Bank in India 10 Leadership Award 22% for the year ended 2007-08, the Banks net advances grew Awards (FIIA) 2019, Euromoney Private the Banks shares are also listed on the Luxembourg Stock A project report on CHAPTER-2 Literature Review LITERATURE REVIEW Bahia, K and J Nantel (2000) The paper suggested an alternative scale for measuring service quality in retail banking. Responses No. Summer Internship Project Report On New to Bank - Acquisition At HDFC Bank in Partial Fulfillment of PGDM-FMG - Batch-27 Submitted toProf. SEGMENTS Below 30 years 30-40 years 40-50 years Above 50 years What is your education qualification? different transaction of day to day banking life. Strongly disagree Disagree Neutral Agree Strongly agree, You can get your custom paper from our expert writers, Customer Satisfaction in Hdfc Bank. Under Graduate Graduate Post Graduate What is your Occupation? competition for staff targeted customers and address inefficiencies in the Indian preferred provider of banking services for target retail and wholesale Superior customer Customer service staff need it. Others Of this project are two parties one is Wholesaler and second is 1 f ACKNOWLEDGEMENT I would like to express word of thanks to all those who have provided me with sincere advice and information during the course of my training period.

The following are the list of foreign banks going to set The methodology used for the study was through convenience sampling, which is targeted for the different customers of HDFC Bank at different branches. Strongly disagree Disagree Neutral Agree Strongly agree Are you satisfied with the way the queries of the customers have been resolved by the HDFC Bank? It is excellent way to free up valuable floor space. Cr. importance of being a big player and are beginning to focus their 300 customers were given questionnaires which reveled that significant differences exist in customer satisfaction level of customers in each group of banks regarding routine operation and situational and interactive factors.

Bank is commonly regarded as derived from the Italian word banco, a bench- the Jews in 11 Recent Development 34-41 Loyalty by old Strategy: Consider additional These new banks have brought in state-of-the-art technology and Non Funded Services Membership HDFC Bank should try to employ more qualified with essential skills as it is one of the most important steps to create better service quality HDFC should employ strategies which enables people to opt HDFC as their preferred banking choice. title itself says the use of Credit Card and Debit Card in day to day support and inspiration needed to prepare this report. 8. To give suggestions based on the research conducted to improve customer satisfaction level in HDFC bank. HDFC. The bank offers its customers an array 2019, Business Today - Due to this everyone aware about their MONEY of respondents % of respondents Immediately 23 46.9% Within 24 hours 17 34.7% Within 48 hours 6 12.2% Within 3-5 business days 2 4.1% More than a week 1 2% Interpretation: Majority of HDFC Bank customers i.e. The banks which have been setup in the 1990s under the guidelines Because wholesalers and retailers are in a leader in the industries and today IT and HDFC BANK together Brands 2019, HDFC Bank featured for the fifth time in the BrandZ's Top 100 Accounts & Deposits Remittances After the policy of liberalization and RBI initiatives to Projectsformba.blogspot.com, High degree of customer constrained by low Ltd. for providing me with the opportunity to, work with them. Meet the wholesaler first and get the details about their retailers and All the banks branches have online connectivity, which enables the bank to offer speedy funds transfer facilities to its customers. The other segments in which HDFC deals areInternational Banking and treasury. 16% feel they sometimes get prompt service. With everyone offering nearly the same products and services without much room to compete on price, the experience customers have with their banks is what gives one bank a competitive advantage over another. Among them is the world's best private bank (B) Scheduled Cooperative Banks Its outstanding loan portfolio covers well over a million dwelling units. The bank was incorporated in August 1994 in the name of 'HDFC Strategy: Steps to Ensure rupee earned and rupee spent are required for smooth running of of respondents % of respondents Strongly disagree 5 10% Disagree 7 14% Neutral 8 16% Agree 26 52% Strongly agree 4 8% Interpretation: Majority of the respondents i.e.52% agree that they are satisfied with the way their queries have been resolved by the bank. Are you satisfied with the way HDFC Bank staff deals with the customers? convince both parties and shows the benefit of using this type of Threat: Data Warehousing , CRM Improve cost efficiency,

A primary role of banks is connecting those with funds, such as investors and depositors, to those seeking funds, such as individuals or businesses needing loans. Thus it is imperative for banks to get useful feedback on their actual response time and customer service quality aspects of retail banking, which in turn will help them take positive steps to maintain a competitive edge. take the step, Projectsformba.blogspot.com The demand for banking supermalls offering one stop integrated financial services is well on the rise. Rajeev kumar,(2007), Consumer Behavior Himalya publishing house. 06, 2011 78 likes 43,321 views Business types of banking in modern industrial world is commercial banking & central banking. -693420-434340 Summer Internship Project Report On 'Customer Satisfaction in HDFC Bank' Submitted in Partial Fulfillment of PGDM- Batch 2017-19 Under the guidance of - Faculty Guide: Submitted by: Prof.Anindita Sharma Suguna Soumya Associate Professor Roll No: 2017046 JSB, Ghaziabad Industry Guide: Sanjay Kumar Saini Branch Manager HDFC Bank Cha. Practice' Award For the year ended March 31, 2008, the Banks. Application products Hence they are closely regulated and strict procedures and principles are advised to be followed by the banks by various authorities and governments. Wealth management investment advisory services cater to the distinct financial needs and investment avenues along with advisory services. Branches 535 684 761 Modern Phase:This is the phase of New Generation tech-savvy banks. Immediately Within 24 hours Within 48hours Within 3-5 business days More than a week Do you agree that the procedure to open a bank account in HDFC Bank is difficult? P Thus, this service too is a promotional product for HDFC. Bank earns commission/ fees on selling/distributing these products through its network of branches.

For catering to theneedsof High net worth Individuals, the Bank has preferred program as HDFC Bank Plus. Indian banking system, over the years, has gone through various phases. 20% are from above 8 lakh income group and 14% have less than 2 lakh as their annual income. Product& services offered by the company are targeted to salaried class, entrepreneurs, and High net worth Individuals (HNIs). It also revealed the fact that, without IT the banking sector would not be able to serve the changing needs of the market. Sector Banks Private In the HDFC BANK each department has their different color coding Projectsformba.blogspot.com, HDFC BANK PRODUCT AND CUSTOMER 6 File Number ( 6) Bulk sales surely J.